ITSM Strategic & Operational Reporting
Measuring and Quantifying the Health of Key Service Management Capabilities
Large bank is challenged with understanding and measuring the health of its enterprise-wide IT Service Management program.
FATCA Compliance Reporting & Technology Implementation
Prevention of offshore tax evasion
A new US legislation regarding international tax enforcement, Foreign Account Tax Compliance Act (FATCA), to prevent offshore tax evasion by US persons with undisclosed offshore accounts, results in technology and operational changes across a large international bank.
GLBA Delivery Remediation
Intervention management to address regulatory enforcement actions
A large US bank embarks on a 3 year program to design, build and implement Non-Public Personal Information (NPPI) controls across the bank and resolve non-compliance issues related to the Gramm–Leach–Bliley Act (GLBA).
Moving Lean Acceptance beyond Manufacturing Shop Floor
Poorly designed training is one organizational change management shortcoming that is often present in a Continuous Improvement initiative. Transformational efforts will be handicapped right from the start if the curriculum is not translated from traditional shop floor language, pictures and exercises for those executing transactional or service related functions.
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Business Continuity Plan (BCP) Implementation
Enterprise-wide project remediation based on Regulatory need
Financial regulators call for remediation of inconsistent and outdated legacy business continuity processes and controls.